1. Service Objectives
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Provide professional debt recovery solutions for clients with overdue international receivables.
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Accelerate the collection of international debts through legal and secure methods.
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Reduce the percentage of bad debts resulting from cross-border transactions.
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Protect the client’s business reputation during the recovery process.
2. Service Scope
The international debt collection service includes:
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Recovery of debts from companies and individuals abroad
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Review of international contracts and invoices
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Communication with the debtor in their local language
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Issuing formal notices in accordance with each country’s legal system
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Coordination with international law firms and attorneys
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Ongoing follow-up until full payment or settlement
3. Workflow
A. Request Submission
The client submits a collection request with supporting documents, including contracts, invoices, prior communication, and any other relevant materials.
B. Case Analysis
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Assess the legal validity of the debt and likelihood of recovery
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Analyze the debtor’s profile (company size, business type, country of residence)
C. Strategy Selection
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Start with professional, amicable reminders
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Move to negotiation and proposing a payment plan
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Escalate legally if necessary
D. Multilingual Communication
Assign a local representative or attorney fluent in the debtor’s language and familiar with the market culture.
E. Reporting
Weekly progress reports for the client, detailing communication, debtor responses, and case status.
4. International Partnerships
To ensure effectiveness, build a global network of:
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International law firms
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Specialized collection agencies in Europe, Asia, the GCC, and the Americas
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Certified legal translators
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Global credit information providers (e.g., Dun & Bradstreet, Creditsafe)
5. Pricing Models
Suggested models:
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Success-based fee only (e.g., 10–20% of recovered amount)
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Upfront fee + lower success fee
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Special offers for bulk or aged debt cases
6. Legal Considerations
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Review local debt collection laws for each target country
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Ensure contract validity in that country (some contracts require notarization or certified translation)
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Compliance with international data privacy laws (e.g., GDPR in the EU)
7. Marketing Strategy
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Target Saudi and GCC companies dealing with international clients or suppliers
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Provide educational content on the website such as:
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“How to Recover Debts from Overseas Clients”
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“5 Legal Mistakes in International Debt Collection”
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Offer free initial consultations to attract leads
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Advertise on LinkedIn and Google Ads targeting businesses
8. Required Technologies
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CRM system for managing clients and cases
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Task/ticket tracking software for legal teams
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International payment gateway (multi-currency support)
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AI tools for analyzing risk and debtor history
9. Suggested Team Structure
| Position | Responsibilities |
|---|---|
| International Collection Manager | Oversee cases and define strategies |
| International Legal Analyst | Review contracts and legal risks per country |
| Legal Translator | Professionally translate documents and communication |
| International Collection Officer | Communicate with overseas debtors |
| Global Partner Relations Manager | Coordinate with global legal partners |
10. Key Performance Indicators (KPIs)
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Collection rate within 90 days
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Number of cases closed with settlement
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Success rate by country/region
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Client satisfaction (via post-service survey)
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Average recovery time
11. Suggested Service Name (Optional)
“SAR International – Professional Overseas Debt Recovery”
Tagline: “Your money, delivered — no matter the distance.”
12. Contact Information
SAR Debt Collection – International Division
📞 +966537778130
📞 +966544195383